The Learning Enhancement Forum is a group that meets approximately every 4 weeks under the auspices of the Senate committee for Learning Enhancement and Professional Development. The forum is intended to do the ‘thinking and development’ work for the university in this domain.
This week the project presented the concept of Student Lifecycle Relationship Management, using the JISC cetis publication “Service Design in Higher and Further Education“, produced by the team at the University of Derby Enrolment Project.
Although the focus of their work was the initial contect with the University, the group found the methodology useful as away of helping us to think critically about the student experience in a holistic way.
A working-party has been established to use the methodology as a means of identifying the ‘fail points’ that contribute to retention issues and then devising an action plan to tackle them.
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