The work that we are undertaking on Student Lifecycle Relationship Management, briefly explained in the previous Blog post, is moving along at a good pace.
At a recent workshop session, the draft undergraduate student lifecycle experience developed by a small working party was shared with a wider group of colleagues for their input.
We are now in the position of having a reasonably robust staff view of the student life-cycle including fail points relating to different aspects of the perceived student experience. The next stage of work is to gather the views of students so that we can develop the front-stage : back-stage model of activities, contact staff, and student experience to help us target interventions where there are fail points that we can address within the remit of this group – the Learning Enhancement Forum.
